Refund policy

Return & Refund Policy

At Magnets by Lisa, we take pride in turning your cherished memories into beautiful magnets. To ensure the best experience for all our customers, please review our refund policy below:

No Returns Accepted

Due to the personalized nature of our products, all sales are final. We do not accept returns once your order has been processed and shipped. Please double-check your uploaded images and customization choices before completing your purchase.

Order Cancellation

If you wish to cancel your order, please contact us immediately. Orders can be canceled if they have not yet been processed. Once your order is in production, it cannot be canceled. Please reach out to magnetsbylisa@outlook.com with your order number to request a cancellation.

Damaged Products

If your product arrives damaged, we sincerely apologize for any inconvenience. Please follow these steps to request a replacement:

1. Contact us within 7 days of receiving your order.
2. Provide a detailed description of the damage and attach clear photos of the damaged product.
3. Send the information to magnetsbylisa@outlook.com with your order number in the subject line.

We will review your request and, if approved, we will promptly send you a replacement at no additional cost.

Customer Satisfaction

Your satisfaction is our top priority. If you are not happy with your final product, please contact us at, our magnetsbylisa@outlook.com.  We are committed to working with you to find a solution that meets your needs.